Shipping policy

SHIPPING POLICY — SEABOUND MIRACLES

LAST UPDATED: August 11, 2026

OVERVIEW
At SeaBound Miracles (operated by Samiracle LLC), we partner directly with premier manufacturers, specialized warehouse distribution centers, and fully tracked logistics carriers to deliver high-quality aquariums, marine equipment, and supplies across the United States.

SECTION 1 - ORDER PROCESSING & AVAILABILITY
All orders are processed and queued for shipment within 1 to 3 business days, subject to brand-specific handling schedules and supplier stock verification.

Order Confirmation & Pre-Authorization:
As soon as you place your order, you will receive an automatic order confirmation email. This indicates that our system has received your order and pre-authorized your payment method. We immediately reach out to our manufacturing partners to confirm that your items are in stock and ready for dispatch.
• Backorders: If your item is on backorder or unavailable, we will void the pre-authorization charge and notify you via email with an estimated restocking date.
• In-Stock Fulfillment: If your items are available for immediate shipment, we will process payment charges and submit the order to the warehouse for fulfillment.

SECTION 2 - ORDER SHIPMENT & TRACKING
In-stock orders that have been successfully charged will ship within 1 to 5 business days from the date of your order. We will send full tracking information to the email address provided at checkout within 24 hours of your package leaving the supplier warehouse.

Our chosen tracked carriers—including FedEx, UPS, USPS, and specialized LTL freight carriers—facilitate transit directly to your door. If you do not receive tracking details within 6 business days of order confirmation, please reach out to us at support@seaboundmiracles.com.

SECTION 3 - DELIVERY OPTIONS & FREIGHT SERVICES
Because aquariums and marine systems vary in size and weight, we offer multiple freight and parcel delivery options at checkout:
• Curbside Freight Delivery (Standard Free Base Shipping): Standard curbside delivery is included free of charge on applicable items. For heavy LTL freight, the driver will lower the crate onto your curb or driveway using a liftgate. Drivers are not permitted to move items inside your residence or uncrate packaging.
• Threshold Delivery: Includes placing your package/crate onto a covered porch, entry threshold, or sheltered garage area.
• White Glove Delivery (Select Items): Includes bringing the package into your room of choice, performing light assembly, and removing packaging materials from your premises.

SECTION 4 - ADDRESS CHANGES & RECONSIGNMENT FEES
If your order has processed or shipped and you request a change of delivery address, we will make every effort to accommodate the change with our logistics providers. Please expect delivery delays for any address adjustments requested after dispatch.

Reconsignment Charges: Any additional reconsignment fees, address correction surcharges, or storage costs assessed by our freight carriers due to a customer-initiated address change will be paid by the customer without exception.

SECTION 5 - SHIPPING TIME DISCLAIMERS & CHARGEBACK POLICY
All shipping and delivery dates provided on product pages or by support staff are non-guaranteed estimates provided by our manufacturers and freight carriers.

Standard order processing takes 1 to 3 business days, and transit typically requires 3 to 7 business days following dispatch (estimated total delivery: 4 to 10 business days). Shipping times may vary based on brand, regional freight constraints, and whether an item is custom/made-to-order.
• Cancellations Due to Delay: If a customer cancels an order after dispatch due to transit delays outside of our control, the customer remains responsible for all original freight fees, return shipping fees, warehouse storage charges, and restocking fees.
• Chargeback Protection: Disputing payment or filing fraudulent chargebacks for transit delays outside of Samiracle LLC’s direct control is prohibited. Any unauthorized chargeback filed for an in-transit or delayed shipment will be defended with full delivery documentation and reported to legal recovery agencies.

SECTION 6 - GEOGRAPHIC SHIPPING RESTRICTIONS
We ship to physical addresses within the contiguous United States (Lower 48). We cannot deliver heavy aquariums, freight crates, or specialized marine hardware to P.O. Boxes, APO, or FPO addresses.

International & Canadian Shipping: Shipping outside the Lower 48 U.S. states (including Canada) is restricted to select items and brands. If the website permits you to enter your address at checkout, your order can be fulfilled. Otherwise, international requests must be quoted manually by contacting support.

SECTION 7 - CONTACT INFORMATION
If you have any questions or concerns regarding our Shipping Policy, please contact us below:
Legal Business Entity: Samiracle LLC
Trade Name / DBA: SeaBound Miracles
Support Email: support@seaboundmiracles.com
Phone Number: 557-223-0871
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST