Refund policy

REFUND & RETURN POLICY — SEABOUND MIRACLES

LAST UPDATED: August 11, 2026

OVERVIEW
At SeaBound Miracles (operated by Samiracle LLC), we strive to provide a transparent and seamless shopping experience. Because we dropship directly from specialized manufacturers and logistics hubs, our return and refund guidelines are structured around supplier requirements and carrier mandates.

If you have questions regarding a return, cancellation, or exchange, please reach out to us at support@seaboundmiracles.com or via customer support at [Insert Phone Number].

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1. CANCELLATIONS (BEFORE ORDER SHIPS)
You may cancel your order at any time prior to shipment completely free of charge for a full refund (exceptions apply for custom or made-to-order builds, detailed below). 

To request a cancellation, please contact us immediately at support@seaboundmiracles.com or via live chat. Once an order has been processed and dispatched from the manufacturer's warehouse, it cannot be canceled as an in-transit order and must be handled under our standard Return Process.

Cancellations of Custom or Made-to-Order Products:
Custom glass builds, custom cabinetry/stands, or specialized made-to-order aquatic equipment enter production immediately upon order placement. Once in production, custom orders cannot be canceled, modified, or refunded. All sales are final for custom and made-to-order merchandise. Your manufacturer warranty guarantees you will receive a fully functional, operational product built to specification.

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2. RETURNS & EXCHANGES (AFTER ORDER SHIPS)

Eligibility Window:
Customers have 30 days from the date of delivery to initiate a return request. Please note that brand-specific manufacturer policies displayed on individual product pages override this general 30-day window where applicable.

Strict Condition Requirements for Aquatic Hardware:
Due to health, safety, and structural integrity standards, returned products must be completely UNOPENED, UNUSED, and in their original factory packaging with all instruction manuals, hardware, and protective materials intact. 
• Any aquarium tank that has been filled with water, aquascaped, or used will NOT be accepted for return.
• Any electrical hardware (pumps, skimmers, lights, filters) that has been plugged in or submerged in water is ineligible for return.

Return Shipping & Fees:
• Return Shipping Costs: The customer is responsible for all return shipping fees, freight costs, and reconsignment charges incurred during a return or exchange.
• Restocking Fees: Standard returns will incur a 20% to 25% restocking/cancellation fee to cover supplier warehouse processing fees and unrecoverable original freight charges.
• Non-Returnable Items: If a manufacturer refuses to accept a return for a specific brand or item once shipped, we are unable to offer a return on that item.

Exchanges:
If you are exchanging an item for a different model or accessory, contact us prior to shipping. Depending on the manufacturer, we may be able to help absorb or subsidize a portion of your exchange shipping costs.

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3. SHIPPING TIMES & DELIVERY DELAYS
We provide estimated shipping windows on product pages based on real-time data from our suppliers and freight carriers. These transit times are non-guaranteed estimates and are subject to change without notice due to supplier backorders, global freight disruptions, customs delays, or regional carrier backlogs.

Order delays are outside of Samiracle LLC’s direct control. By purchasing from SeaBound Miracles, you agree not to cancel an order in transit or file a payment chargeback due to shipping estimate updates or logistical delays outside our control.

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4. DAMAGES & FREIGHT INSPECTION AGREEMENT
Aquariums and marine hardware are delicate and require immediate inspection upon arrival. By making a purchase on SeaBound Miracles, you agree to the following mandatory damage claim procedures:

Immediate Physical Inspection:
1. Exterior Damage: When signing for freight or parcel delivery, you must inspect the outer packaging. If you notice box punctures, crushing, or visible exterior damage, you MUST note "Damaged upon receipt" on the carrier's delivery receipt/BOL.
2. Reporting Window: You must report any physical shipping damage, glass cracks, or missing components to SeaBound Miracles within 48 hours of delivery.
3. Required Proof: Email support@seaboundmiracles.com within 48 hours containing:
   • Clear photos/videos of the damaged item.
   • Photos of the original exterior packaging and shipping label/SKU.
   • A brief description of the issue.

Failure to report physical damage or glass breakage within 48 hours invalidates freight damage claims, as shipping carriers will reject claims submitted outside this window.

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5. BOGO & PROMOTIONAL RETURNS
In the event of a Buy-One-Get-One (BOGO) or bundled promotion:
• Full Refund: Both the primary item and promotional item must be returned unopened in original packaging.
• Partial Return: If only one item in a bundle is returned, you will receive store credit or a replacement for that individual item's standalone value, minus applicable return shipping and restocking fees.

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6. MANUFACTURER WARRANTIES
Nearly all products sold by SeaBound Miracles come with standard manufacturer warranties ensuring you receive a 100% functional product. Warranties cover operational defect over time and through normal use. Cosmetic shipping damage or breakage not reported within 48 hours of delivery does not qualify as a warranty claim. Please review individual product pages for brand-specific warranty coverage details.

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7. CHARGEBACKS & DISPUTE RESOLUTION
Our customer support team is dedicated to working directly with you to resolve any order, freight, or manufacturing issues fairly. Filing fraudulent credit card chargebacks or claim disputes for orders in transit, minor logistical delays, or reported damage outside the inspection window undermines fair commerce. 

In the event of an unauthorized or fraudulent chargeback, Samiracle LLC reserves the right to provide order tracking, signed freight delivery receipts, and signed policy agreements to merchant processors and legal recovery agencies. Please contact our support team first so we can assist you directly!

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8. CONTACT INFORMATION

Legal Business Entity: Samiracle LLC
Trade Name / DBA: SeaBound Miracles
Support Email: support@seaboundmiracles.com
Phone Number: 557-223-0871
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST