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📞 (557)223-0871 | ✉️ support@seaboundmiracles.com

Privacy policy

SeaBound Miracles operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SeaBound Miracles is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Credit card, debit card, payment details, transaction details, and payment confirmations. (Payment card details are tokenized and processed securely by authorized payment gateways; we do not store full card numbers on our servers).

  • Account information: Username, password, security questions, preferences, and saved settings.

  • Transaction information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.

  • Communications: Inquiries, feedback, and notes provided when reaching out to our customer support team.

  • Device & Usage information: IP address, browser type, device identifiers, network connection details, and navigation timestamps collected via cookies and tracking technologies.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, register for updates, or contact customer support.

  • Automatically through the Services: From your device and browser via cookies, pixels, and server logs as you browse.

  • From service providers and partners: Third-party payment processors, fraud detection tools, and digital analytics providers.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To process transactions, fulfill orders, coordinate freight and standard delivery, process returns, maintain your account, and customize your browsing experience.

  • Marketing and Advertising: To send promotional updates, newsletters, and targeted advertisements across web platforms based on browsing history and preferences (subject to your opt-out preferences).

  • Security and Fraud Prevention: To verify identities, authenticate orders, protect against fraudulent chargebacks, and maintain system integrity.

  • Customer Support: To answer product questions, troubleshoot logistics, and manage after-sale inquiries.

  • Legal Compliance: To satisfy tax, accounting, and legal requirements, or respond to lawful subpoenas and governmental requests.

  • The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties

How We Disclose Personal Information

We disclose personal information to third parties under the following circumstances:

  • Fulfillment Partners and Suppliers: Because orders may ship directly from specialized suppliers, manufacturers, or freight partners, we share your name, shipping address, and phone number with these vendors solely to arrange packaging, dispatch, and delivery.

  • Service Providers: Third parties that handle IT infrastructure, secure payment processing, cloud hosting, site analytics, and customer support ticketing.

  • Shopify and Marketing Partners: Shopify's advertising and merchant networks, which help deliver personalized promotions across participating platforms.

  • Business Transfers or Legal Obligations: In the event of a merger, corporate reorganization, or to comply with applicable laws, court orders, or subpoenas.

Mobile and SMS Information Protection

We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal data to power our storefront and improve commerce services. Data you provide will be transmitted to and stored on Shopify’s secure infrastructure. Shopify may also use collected data to deliver enhanced ecosystem features and personalized ads across participating merchant stores.

To learn more about how Shopify manages consumer data or to submit a privacy request regarding Shopify's network, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our store may contain links to external websites, social platforms, or vendor resources. We do not control and are not responsible for the privacy practices, content, or security of third-party platforms. Review their independent privacy policies before submitting personal data.

Children's Data

The Services are directed to adults and are not intended for use by children. We do not knowingly collect personal data from minors under the age of majority in their jurisdiction, nor do we knowingly sell or share personal data belonging to individuals under 16 years of age. If a child has provided us with personal information, a parent or guardian may contact us to request immediate deletion.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no data transmission over the internet or storage system is 100% impenetrable. We retain personal details only as long as necessary to fulfill orders, maintain active accounts, resolve disputes, satisfy statutory accounting/tax periods, and enforce our contracts.

SeaBound Miracles's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message

Your Rights and Choices

Depending on your jurisdiction (including states such as California, Colorado, Virginia, or under GDPR/UK GDPR), you may have the following rights:

  • Right to Know/Access: Request a copy of the personal data we maintain about you.

  • Right to Delete: Request erasure of your personal data, subject to legal record-retention exemptions.

  • Right to Correct: Request updates to inaccurate or outdated records.

  • Right to Portability: Obtain your data in a structured, portable electronic format.

  • Right to Opt Out of Sale, Sharing, or Targeted Ads: Direct us not to share your information for targeted digital advertising. You can exercise this right by emailing support@seaboundmiracles.com or utilizing our on-site cookie preference manager.

  • Managing Mobile & Communication Preferences: You may opt out of receiving promotional emails at any time using the unsubscribe link. If you opt in to receive SMS marketing or notifications from us, you can opt out at any time by replying "STOP" to any mobile message. We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties.

  • Global Privacy Control (GPC): If your browser transmits a valid GPC signal, we treat it as a valid opt-out request for targeted advertising on that browser or device.

To exercise any of these rights, contact us using the details below. We verify identity before fulfilling requests and will not discriminate against you for exercising your privacy rights.

International Transfers

If you access our Services from outside the United States, your information will be transferred to, processed, and stored in the United States and other global jurisdictions where Shopify or our service providers maintain facilities. When transferring data across borders, we rely on standard recognized safeguards, such as European Commission Standard Contractual Clauses (SCCs) or adequacy decisions.

Changes to This Policy

We reserve the right to amend this Privacy Policy periodically to reflect changes in our operational procedures, legal frameworks, or vendor setups. Any revisions will be published here with an updated effective date.

Contact Us

For inquiries, privacy requests, or complaints regarding our data practices:

  • Email: support@seaboundmiracles.com

  • Phone: +1 557-223-0871

 

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